Terms & Conditions
The PC Store New Build Computers (Warranty)
New PC Store Built computers are covered by a 1-year return to base warranty. The warranty period applies from the date of purchase by the first customer and is transferable only between end-users. The warranty covers manufacturing defects only.
The liability of The PC Store (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorized persons carry out any alterations and/or repairs.
Return to base means it is the client’s responsibility to return the equipment to The PC Store offices. Where possible repairs will be carried out on site however repairs may be resolved quicker if returned to us. Repairs could take up to two weeks depending on component availability.
The warranty covers hardware only. Hardware refers to
components such as the case, motherboard, processor, memory, hard drive,
graphics card etc. Software, anti-virus and operating system
faults/failure is not covered under warranty. The warranty also excludes the
support of software purchased from The PC Store including anti-virus and office
products.
Damage to a computer system or its components supplied by
The PC Store under a repair contract caused by a power surge or spikes,
including but not limited to mains power and telecoms connections or other
unspecified sources e.g. voltage fluctuation, amperage fluctuation, water
ingress are not covered under the warranty.
Furthermore, the warranty does not cover for any loss or
damage due to negligence, mishandling, accidents, theft, water flooding, war
outbreak, electrical storms, fire outbreak, earthquakes, or any other act of
God.
The PC Store is not responsible for loss of data associated
with mechanical failure and it is the owner’s responsibility to ensure a
correct backup facility is in place.
If the hard drive or complete system requires replacing, the
warranty covers the cost of replacement only and does not include
data recovery, transfer of data and setup, this will need purchasing
separately.
If setup and data transfer was obtained at the time of
purchase, please ensure that all files have been transferred and all required
software installed prior to the engineer’s departure. The PC Store
is not liable to return visits owing to missing files and uninstalled software.
Your new PC comes pre-loaded with Microsoft Windows. Windows
software included basic software such as internet explorer, media player basic
anti-virus etc. It does NOT include office software, security software, iTunes,
Skype, etc. These will need to be downloaded, installed, and
configured superstructure and may incur additional charges.
Your new computer is custom built for you, the components
have been separately purchased therefore once payment has been received you
have entered a contract, no refund in part or full will be available under ANY
circumstances.
The PC Store Refurbished Computers (Warranty)
The PC Store refurbished computers come with a limited
warranty, the duration of which is outlined at the time of purchase. It covers
hardware only, i.e., any mechanical components. It does not cover
software and operating system errors. In addition, laptop batteries
are not covered by the warranty. If a warranty claim is received
during the official warranty period, The PC Store will attempt to repair
the machine however in some cases it may be more cost effective to replace a
component or the whole computer. In which case we will supply a
replacement machine of a similar quality and age.
Third Party Computers and other hardware
Branded computers and equipment are covered by the
manufacturers own warranty. Please enquire at the time of purchase. A warranty
claim may result in the equipment being sent back to
the manufacturers; timeframes are subject to individual manufacturers
own policies.
This Agreement
All contracts formed between The PC Store and the Client
shall be governed by and construed in accordance with and governed by the laws
of Great Britain and Northern Ireland.
Each party agrees that any disputes not resolved by the
normal complaints procedure will be submitted to the court within the
jurisdiction of Northern Ireland.
Correctness of Information and Disclaimer
Although every effort is made at all times to make sure the
information contained in our website and in our documentation provided is
accurate, current and reliable information, it should be recognised there is a
possibility of errors in the information contained within. The PC Store
expressly denies any warranty of the accuracy and reliability of any
information provided in their website or documentation. The PC Store shall not
be held liable for any losses caused by anyone’s reliance upon the accuracy and
reliability of the information contained within.
We reserve the right to amend the content of our website and
or our documentation at any time without prior notice.
We cannot accept any responsibility for other websites we do
not control, which may be linked to or from our website.
It should be noted that services and or products
indicated in this website might be altered, modified or discontinued at any
time without prior notice. It should also be noted that published fees for
services, repairs and or products are subject to change without prior notice.
The PC Store has the right, at their discretion, to refuse
the supply of goods and services.
The PC Store reserves the right to change their terms and
conditions at any time without prior notice.
